Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Solution Guarantee

  • Our crew of service technicians will do their best to reply to your help enquiries in about 1 hour. If, however, the situation you have stumbled upon needs assistance from our Admin =Department,= we will forward the ticket to the person on duty and will post a note to tell you.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • We are on–line for you day and night to supply assistance and technical support as well as to help you with any issue that you could possibly have as you are monitoring your virtual server. We’ll aid you with all pre–installed programs, such as your Operating System, server administration panel (depending on the VPS type) and the Control Panel made entirely by our developers.

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and consistently updated knowledge base is integrated into our custom–built Control Panel. It provides quick tips on how to execute all of the main website maintenance jobs. The Help area features descriptive how–to articles and reviews and step by step video guides. You can access the Help zone by clicking the Help or Video buttons in the top right part of each Control Panel section.