1 hour ticket response
We are specialized in providing a fast and proper answer to each support ticket posted by a client. Our knowledgeable customer support team representatives will review your situation and will think of the most efficient option. We offer a 1–hour response time guarantee for all helpdesk tickets. Actually, our average helpdesk ticket response time has proved to be twenty minutes.
An Outstanding Customer Service
Each member of our help desk team has several years of experience in the Linux cloud hosting niche and the majority of them have worked for us for at least 5 years. They all are prepared to respond to all your inquiries in the most proficient way possible.
An Easy–to–Browse Help Center Section
Included in the Control Panel is an easy–to–navigate Help Center section, which offers you various sources of information. You can browse through a constantly updated knowledge base featuring web hosting account administration articles and web site administration articles, check our step–by–step video tutorials or check out our F.A.Q. database.