Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
Each support request you send to us will be dealt with within maximum 60 min. In case your trouble ticket or e–mail needs additional assistance from a system administrator, we will timely forward it and leave a note to let you know that your case is being worked on. If you order our Administration Services package, any of the server management tasks included there will be completed at a time of your choosing.
An Excellent Technical Support Service
- We’ll be available to you round–the–clock to reply to any enquiries that you may have regarding our Control Panel or any of the apps that we have installed for your convenience on the dedicated hosting server. If you also need help tackling server management procedures, you can make use of our Administration Services package, which includes backup hard disk space, Operating System updates every week, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures.
An Intuitive Help Area
We have provided our Control Panel with an elaborate knowledge base, which offers elaborate explanations of all its features and functions. Besides, we have shot exhaustive video tutorials that will further teach you how to perform a specific operation or solve a commonly encountered problem. All the educational articles and the tutorial video clips are readily accessible from every section of the Control Panel via the Videos and Help buttons situated in the top right corner.