24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all our Linux cloud hosting. Even if you are not our customer yet and you have some questions, we can assist you promptly and give you the necessary information, in order to give you a choice to make an informed decision when you get your new hosting account. We're available at any moment, including holidays and weekends, and we offer various ways of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have multiple phone numbers all over the world, thus you'll be able to call the one which is closer to you. The max response time for your emails and the tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and common queries. Our representatives will assist you to choose the best package or give you information about our servers, so as to check whether the system requirements for your sites are met. When you are an existing client, you also have the option to get in touch with us via electronic mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We guarantee that every time you employ these two ways of correspondence, you'll receive a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the web hosting services of other service providers, even large ones, you can compare the response time as it ordinarily takes an entire day for them to take care of a ticket.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we supply come with 24/7 support via different methods of communication and with a one-hour max answer time guarantee. In case you want to learn more about the plans or you have some billing or general questions, you will be able to phone one of the local numbers we have internationally or you could use our live chat service and speak with a live representative. For strictly technical matters which require assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail, as all these channels are more appropriate to monitor a particular problem. The reply time for them rarely exceeds 30 mins, so that you can forget about waiting for an entire day to get help. The support service is available for all of the server-related matters, as well as the pre-installed software. In case you want assistance for third-party apps, you can consider ordering the Managed Services upgrade that we supply with all of the plans.