Though this isn't the mainfactor in order to recognize a dependable cloud hosting company from a bad one and a reseller from an actual provider, being able to call and speak with a live person is a sign that you aren't using the services of a one-person company and that you can get in touch with someone when you're in need of help. The telephone support for website hosting services may vary from standard to experienced, therefore the issues which can be resolved with a call differ based on the particular service provider. Generally, these matters are more basic and include billing or 1st level technical issues because more complex matters usually require a support ticket where both you and the administrators can track what's going on with a particular situation. Nevertheless, the option to phone call your service provider can save you a lot of time and efforts for the numerous small things which may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours a day, you can get in touch with us and talk with our customer support representatives to get more info about the Linux cloud hosting that we provide and make sure that our servers match the system requirements for your web sites before you purchase anything. For your benefit, we have phone numbers on as many as 3 different continents so that you will be able to call the one closer to you - in the USA, the UK or Australia. In case you're already an existing customer, you'll be able to call about general and billing issues, and about some tech matters. In case the problem is strictly technical or it requires more time to investigate, you'll have to employ our ticketing system, that will allow both you and our technical support team to keep track of the details supplied by both sides.

Phone Support in Semi-dedicated Hosting

When you need more info regarding the Linux semi-dedicated hosting that we supply, you will be able to call some of the three support phone lines that we have around the globe - in the United States of America, the United Kingdom and Australia. By doing this, you can check ahead of time if our solutions will be suitable for your web sites. In case you're already our customer and you have a semi-dedicated account, you'll be able to get in touch with us on the phone for fourteen hours every day about any kind of billing or basic matters. For entirely technical issues you will need to take advantage of our ticketing system so as to get in touch with our tech support as someproblems simply need extra time to be dealt with, still we can help you over the phone with a number of minor tech issues as well, saving you efforts and time.