If you’ve ever got any questions regarding your web hosting package or you face a problem with your websites, you’ll need to touch base with the hosting provider’s technical support team. It may not make a difference how swiftly they’ll reply if you have an inquiry of a general nature, but a problem such as a botched web app update, for example, may lead to your site becoming broken or unavailable online. And the longer you wait for the support team to help you out, the longer the website will be offline. If you offer services or goods online, any outage will influence your website in a harmful way and you can lose current or prospective clients. Lots of hosting providers, primarily resellers, reply to trouble tickets and e-mails within 24 hours, but in the Internet age that’s much too long, since customers will rarely go back to a website that is not working properly over an extended interval.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to receive an answer to a helpdesk ticket or an email. No matter when you touch base with us, we will help you out within less than one hour with any technical or sales inquiries that you may have. As a matter of fact, our actual reply time hardly ever surpasses 20-30 minutes. As we are working 24 hours a day, 7 days a week, 365 days a year, you’ll always receive support in a timely manner and we are aware of exactly how vital that is in the e-world. Shortly after you contact us, we’ll respond to your enquiries. If you run into any technical predicament, we will take care of it on your behalf, or we will give you all the needed information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we are aware of just how crucial it is to obtain well-timed help, we guarantee that you’ll never need to wait around for more than sixty minutes to obtain a reply to any trouble ticket that you submit through your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait around for more than 20-30 minutes and this is valid for any question regardless of what its nature is – billing, technical or general. Moreover, our tech and client support team is available 24-7-365, which means that even if you post a ticket during national holidays, you will always obtain a fast reply, which will contain the answer to a question, the solution to an obstacle or the information necessary to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never need to spend a whole day waiting for a response like you would with other web hosting companies.