If you have purchased a web hosting plan and you have some questions related to a given feature/function, or if you’ve chanced upon a certain complication and you need support, you should be able to touch base with the respective technical support team. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them along with it or not, since the best way to deal with a problem most often is to send a ticket. This method of communication makes the replies exchanged by both sides simple to follow and allows the client support team representatives to escalate the problem in the event that, for example, a server admin has to step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you need to have no less than two different accounts to contact the customer support team and to actually administer the hosting space. Incessantly switching between the accounts might be a bore, not to mention the fact that it takes a lot of time for the majority of web hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you’re browsing your website files or editing various account settings. The ticketing system is being monitored 24x7 by our support staff and the response time is maximum one hour, but it seldom takes more than twenty minutes to obtain help. Unlike certain web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and ask for information concerning any technical or billing problem. Moreover, you can see a collection of help articles, which will help you fix the most commonly experienced challenges yourself.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you’d like to get in touch with our customer support staff, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a completely different customer support platform like you will need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to submit a new ticket effortlessly and to go through older tickets using an intelligent search filter. In addition, you’ll be able to read the applicable knowledge base articles that our system will offer you based on the problem category that you select for your new ticket. You can do all of the above-mentioned procedures without logging out of your Control Panel at any time, so if you run into any difficulty or have a question, you can touch base with our technicians and solve the given issue in less than 60 minutes through one single platform.