Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you’re browsing your website files or editing various account settings. The ticketing system is being monitored 24x7 by our support staff and the response time is maximum one hour, but it seldom takes more than twenty minutes to obtain help. Unlike certain web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and ask for information concerning any technical or billing problem. Moreover, you can see a collection of help articles, which will help you fix the most commonly experienced challenges yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you’d like to get in touch with our customer support staff, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a completely different customer support platform like you will need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to submit a new ticket effortlessly and to go through older tickets using an intelligent search filter. In addition, you’ll be able to read the applicable knowledge base articles that our system will offer you based on the problem category that you select for your new ticket. You can do all of the above-mentioned procedures without logging out of your Control Panel at any time, so if you run into any difficulty or have a question, you can touch base with our technicians and solve the given issue in less than 60 minutes through one single platform.