Although the hosting service provided by the different companies is relatively the same, each provider has a personalized platform with its own modifications and different ways to do given procedures. In situations like this, a comprehensive knowledge base would be pretty useful both for people with zero prior experience and for technically practiced users who will at some point find out how specific procedures are executed, but will lose precious time meanwhile. The objective of such a knowledge base is to help make the service quick and simple to use, sparing users time and energy. The consequence is more satisfied clients, since they can effortlessly find the information they are searching for, and considerably less work for the client service team, because usually most of the queries and issues that customers have got are already outlined in the knowledge base. Provided that the articles are expertly written and cover more things, you will be able to get to know more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

If you have purchased your very first cloud hosting plan through our company or have moved your website over to us, you’ll become familiar with our platform and our custom-built Hepsia hosting Control Panel before you know it thanks to the fact that we have compiled an extensive online knowledge base where you can find all the information that you could ever need – both general info with regard to the service as a whole and more concrete info about the different features that you can use and the complications that you could encounter. The articles are available in 2 locations. The full article collection can be accessed via the Help section of the Control Panel. You can access relevant articles about the different features in each Control Panel section too. You can discover how to accomplish practically everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include thorough guidelines, so you won’t ever get confused on account of an ambiguous text. Naturally, in case you run into a more specific problem and you cannot find an adequate solution in our knowledge base, you can contact our support engineers 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared a detailed online knowledge base for all our current and future clients, so in case you order a semi-dedicated server account through us, you’ll be able to find any information that you require at any moment. We’ve got a multitude of informative articles, which will help you understand better what is going on in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are just 2 instances. Our comprehensive tutorials will help you do anything you like – extract the contents of an archive, import a MySQL database, forward a domain, and so on. Moreover, we’ve also got troubleshooting instructions, which will allow you to discover what spurs a particular problem and the viable solutions for it. If you are not able to send e-mail messages or your domain name returns an HTTP 500 error message, for instance, you can browse our knowledge base and solve the issue straight away. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.